Return & Refunds

Updated: 09-17-2024

Return and Refund Policy

At Auto Parts You Need, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy on all parts.

Return Conditions

• Return Period: 30 Days from the delivery date
• Restocking Fee: None
  
• Refund Timeline: Within 7-10 business days
• Shipping Costs for Returns: Free (We provide you with a return label)

How to Initiate A Return:

Contact Us

Contact our customer support team at autopartsyouneedsales@gmail.comwith your order number and reason for the return.

Return Authorization
Our team will review your request and provide a return authorization along with a return shipping label.

Return packages are issued only from USA & Canada.

Packaging and Shipping

Ensure the item is in original condition with all tags, extra accessories, and original packaging included.

Follow the provided instructions for packaging and shipping the return to the address given in the return authorization.

Return the item using UPS with the provided return label with the steps below listed in Return Conditions.

Required Documents
Include a copy of the return authorization with the returned item.
Attach photos if necessary to support claims of damage or defects.

Instructions to Complete A Return
Please us at autopartsyouneedsales@gmail.com with your Order ID as the Email Subject and we will contact you with a return label.

USA Return Address: 

AUTO PARTS YOU NEED
1879 Whitehaven Rd, #100, Grand Island, NY 14072, US

Canada Return Address: 

AUTO PARTS YOU NEED
82 Bedford Road (Unit 301), Toronto, Ontario, Canada. M5R 2K2

Return Conditions (Free Returns)

• Return labels will be provided for your convenience (We Pay For the Return Labels).
• Items must be returned within 30 days of the delivery date.
• We accept returns for defective and non-defective products ( For non-defective product returns, they must be in the same condition they were shipped to you in).

For Returns in the USA. The return label will be provided and you will need to print the return label, securely put it on the parcel and drop it off at your nearest UPS Branch.

For Canadian Returns. The return label will be provided and you will need to print the return label, securely put it on the parcel and drop it off at your nearest UPS Branch.

Refund Process
Once we receive and inspect your returned item, we will process your refund. Please allow up to 7-10 business days for the refund to reflect in your account after we receive the returned parts.

If you have any questions or concerns about your return or refund, please contact us at:
autopartsyouneedsales@gmail.com